Our satisfaction guarantee
Your happiness is our priority. We believe in the magic of our songs — so if the song you ordered did not bring the emotion or smile you hoped for, we offer:
verified 30-day money-back guarantee ✨
- a free new version of your song (new lyrics or a new arrangement), or
- a full 100% refund of the amount you paid — no awkward questions.
How refunds are processed
Payments for Time for a Song are handled by Paddle.com as our Merchant of Record. Once a refund is approved, Paddle processes it back to your original payment method. Depending on your bank or card issuer, it can take a few business days for the funds to appear.
How to request a refund
- Email us at contact@timeforasong.com with your order number (the # shown on your order page).
- Tell us briefly what was wrong — this helps us either fix the song or arrange the refund quickly.
- We aim to respond within 2 business days.
You can also manage a purchase or request help directly through the receipt email you received from Paddle.
Digital content & statutory rights
Our products are digital items generated and delivered to you. Where you have a statutory right of withdrawal for digital content, that right may end once delivery/download begins with your consent — but our voluntary 30-day guarantee above goes beyond the legal minimum. Nothing in this policy limits the mandatory consumer rights you have under the law of your country of residence.
Contact
Questions about a payment or refund? Email contact@timeforasong.com — a real person will read your message.